Refund policy

Refund Policy

At Nano Fit Water, we stand behind the quality of our products.

7 DAY SATISFACTION PROMISE

Drink it, train on it, travel with it. If it isn’t the best water you’ve had, contact us within 7 days of delivery to request a product refund.

Email info@nanofitwater.com with your order number, the name used on your order, and a brief description. Our team will review your request and provide instructions.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged:

  1. Email us at info@nanofitwater.com.
  2. Include your order number, the name used on your order, a brief description, and photos of the issue

We will review and provide a replacement or refund where appropriate.

REFUNDS

Your purchase price includes a $15.00 shipping cost per order. This amount is built into the price you pay and is not charged as an additional shipping fee at checkout.

For an approved refund of a shipped order, we refund the product portion of the amount you paid. The included $15.00 shipping cost is nonrefundable and is deducted once from the refund for that order, except where a refund of shipping is required by law.

Approved refunds are processed back to your original payment method.

Processing times may vary depending on your bank or payment provider.

ORDER ISSUES

For help with your order, email info@nanofitwater.com and include:

  • Your order number
  • The name used on your order
  • A brief description of the issue

These details help us find your order and resolve your issue as quickly as possible. If an item arrived damaged or defective, please also include photos of the issue.